We also found no news reports indicating that this was a genuine strategy to help meet people's needs during the shortage.Ī spokesperson for Abbott, the company that makes Similac baby formula, told Politifact that there was no such process in place for people to call customer service about needing formula.Īs of this writing, Enfamil had not commented on the rumor directly, but the company shared tips on Twitter for people seeking baby formula. We searched the websites and social media pages of both Enfamil and Similac and found no statements or news releases informing customers of this alleged method to obtain baby formula.
People cannot obtain free formula from their state governments by calling the customer service lines of Enfamil and Similac. However, there was no truth to this rumor. This rumor also spread on TikTok, where a video received more than tens of thousands views: Hi moms! Due to the shortage of formula if you call enfamil or similac they will notify the state you can’t find any for your child and the state will send you a 6 pack of 12 Oz cans to your address ! For free!! hopefully the state has some to help out ! The shortage has gotten worse but it doesn’t hurt to call and ask! I hope this helps. Here's the text of one popular Facebook post:
The companies would then contact the state government where the caller resided, the rumor claimed, and the state would eventually send the caller a six-pack of 12-ounce cans. The rumor claimed that people could simply call the phone numbers and tell whomever answered that they were having a hard time finding formula.
In May 2022, during a baby formula shortage in the United States, a rumor started circulating on social media that supposedly gave people an easy solution to the problem: Just call customer service lines of two baby formula brands, Enfamil and Similac.
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